Location: OKC Vet Campus
Job Type: Full-Time/Part-Time
Reports to: Practice Manager / Lead Veterinarian
About Us
At OKC Vet Campus, we are committed to providing exceptional veterinary care in a compassionate and Fear Free
environment. Our mission is to ensure that pets and their owners feel safe, comfortable, and valued. We are
seeking a dedicated Customer Service Representative to join our team and help us achieve this goal.
Job Summary
The Fear Free Veterinary Customer Service Representative will serve as the first point of contact for pet owners,
providing outstanding service and support while promoting a Fear Free experience for both pets and their owners.
This role involves handling inquiries, scheduling appointments, managing records, and assisting with the overall
operation of the clinic in a way that prioritizes animal welfare and client comfort.
Key Responsibilities
- Greet clients and their pets warmly, ensuring a positive and welcoming environment.
- Handle phone calls, text messages, and emails, addressing inquiries and providing information about our services.
- Schedule appointments and manage the clinic’s calendar efficiently.
- Explain Fear Free practices and techniques to clients, emphasizing the importance of reducing pet anxiety.
- Process payments and manage financial transactions accurately and confidentially.
- Assist in managing patient records and ensuring all information is up-to-date and organized.
- Collaborate with veterinary staff to ensure seamless communication and care for patients.
- Provide educational resources to clients regarding pet health and wellness.
- Address client concerns with empathy and professionalism, ensuring a positive resolution.
- Participate in team meetings and training sessions to enhance customer service skills and Fear Free practices.
Qualifications
- High school diploma or equivalent; experience in veterinary customer service preferred.
- Strong communication skills, both verbal and written, with an emphasis on empathy and understanding.
- Ability to remain calm and composed in high-stress situations.
- Knowledge of veterinary terminology and procedures is a plus.
- Proficient in computer systems and data entry.
- Commitment to ongoing education and training in Fear Free practices.
- Passion for animal welfare and a desire to make a positive impact on the pet-owner experience.
What We Offer
- A supportive and collaborative work environment.
- Opportunities for professional development and training in Fear Free techniques.
- Employee discounts on veterinary services and products.
- A chance to make a meaningful difference in the lives of pets and their owners.
How to Apply
If you are passionate about animal welfare and possess exceptional customer service skills, we want to hear from
you! Please submit your resume and a cover letter to
admissions@okcvetcampus.com
with the subject line “Fear Free Veterinary Customer Service Representative Application.”